Get help with your pCloud account
Visit Help CenterFind help for your pCloud account with our comprehensive support options. Whether you need technical assistance, billing help, or account recovery, we're here to help.
Get help with account management, subscription questions, and billing issues.
Learn how to recover deleted files or restore previous versions of your files.
Troubleshoot issues with file sharing, permissions, and collaborative features.
Resolve problems with file synchronization across your devices.
For most issues, the Help Center is the fastest way to find solutions. If you can't find what you need, you can contact support directly via email at support@pcloud.com.
pCloud typically responds to support inquiries within 24-48 hours. Premium users may receive faster response times.
pCloud primarily offers support through email and their help center. They don't currently offer phone support.
When contacting support, provide your account email, a detailed description of the issue, steps to reproduce the problem, any error messages, and information about your device and browser.
Yes, pCloud provides support in multiple languages including German, French, Spanish, and others. Check the help center for language options.